This Notice explains how we process (e.g. collect, use, store, and share) your personal data when you are in dialogue with us via iCARE chatbot. We will process any personal data about you in accordance with this notice and with applicable law.

The companies responsible for processing your personal data is: 

Novo Nordisk Kenya Limited
3rd Floor, Avenue 5
Rose Avenue, Off Lenana Road
P.O Box 18663-00100
Nairobi, Kenya

Nordisk Pharma Limited
AHCN Towers, Suite 401-404
Plot 6, Block C, CIPM Avenue
Central Business District, Alausa
Lagos, Nigeria

You can always contact Novo Nordisk Kenya Limited and Novo Nordisk Pharma Limited Data Privacy Officer at with questions or concerns about how we process your personal data.

We get your personal data from you directly in your dialogue with iCARE chatbot.

We encourage you to use our contact us form if you have a request which requires sharing of personal information.

In case you provide us with personal data, we will only process that information to respond to your request for information.

  • Contact information (name, address, telephone number, email address)
  • Data concerning your health

By law we are allowed to process your personal data if:

  • The processing is necessary for our legitimate interests. The legitimate interest is to provide you with an answer to your question
  • The processing is necessary for our compliance with a legal obligation (in case of safety information).

  • Public authorities 
  • Suppliers or vendors that assist our company (e.g., customer services, consultants, IT service providers, financial institutions, law firms).

We will keep your personal data for one month.

  • You can get an overview of what personal data we have about you
  • You can get a copy of your personal data in a structured, commonly used and machine-readable format
  • You can get an update or correction to your personal data
  • You can have your personal data deleted or destroyed
  • You can have us stop or limit processing of your personal data
  • If you have given consent for us to process your personal data (see Section 5), you can withdraw your consent at any time. Your withdrawal will not affect the lawfulness of the processing carried out before you withdrew your consent
  • You can submit a complaint about how we process your personal data to a Data Protection Authority.

Under applicable law, there may be limits on these rights depending on the specific circumstances of the processing activity. Contact us if you have questions or requests relating to these rights.