Novo Nordisk Middle Africa

How to report a side effect

In case of a severe side effect taking place, please seek immediate help from your local hospital or healthcare professional.

Your information about side effects can help us ensure the safety of our products. If you have experienced a side effect to a Novo Nordisk product, we encourage you to also report this to Novo Nordisk. 

Contact Novo Nordisk

Report using this online form


Telephone Contact

Kenya: +254722167696

Nigeria: +234 809 029 9638

French & Central Africa: +221 78 457 67 68


What is a side effect?

A side effect (also known as adverse reaction) is a harmful and unintended response to a pharmaceutical product. This includes any undesirable patient effect suspected to be associated with pharmaceutical product use. An unintended effect, pharmaceutical product abuse, overdose, interaction (including drug-drug and drug-food interactions) and unusual lack of therapeutic efficacy are also considered reportable side effects.


What information to provide

When reporting side effects please provide the following information if possible:


Product details

  • Name of product?
  • What was the product taken for?
  • How do you take the product (dose, how often)?

Side effect details
  • What happened?
  • Did you receive treatment for the side effect?
  • Have you recovered?

Patient details
  • Female or male?
  • Age

Reporter details
  • Name
  • Contact details

Data privacy

Please note that Novo Nordisk registers information about the reported product complaints and side effects for the sake of patient safety and to comply with current legislation. Your personal data will be entered and kept permanently in the Novo Nordisk global safety database and will be treated confidentially. We are obliged to report information on product complaints and side effects to Health Authorities in accordance with current legislation.

For the full information on how we process personal data in Novo Nordisk, you can either go to our company website at or contact the Novo Nordisk Data Privacy Officer at 

Read more about how we process your data in the Notice of Personal Data Processing Related to Safety Information.